Our Return Policy
You may return most items purchased from ExteriorShutters.com
for partial refund within 30 days from purchase date. All returns
are subject to a 30% restocking fee and do not include the original
shipping costs. All returns must be accompanied by an RMA or RGA
and be in resalable condition and received within 14 business
days from authorized return date. You can obtain an RMA or RGA
by contacting customer service at 866-760-2846. There is always
a possibility that product may get damaged or lost when the product
is shipped back to us, so we suggest that you insure the shipment
when returning items. We can not be held responsible for lost,
stolen, or damaged goods in transit.
If you receive damaged products or missing items, that information
MUST be noted on the bill of laden. If the damage is not noted,
then the product is considered to be delivered intact and the
order complete. You have 72 hours to report the damage once it
is noted on the BOL.
Custom Products: We are pleased to offer exterior
products that are custom-manufactured to your specifications,
and we encourage you to review your order carefully. Since the
product is built to your specifications, the order cannot be changed,
modified, or canceled once your order is in production.
Custom products include, but are not limited to:
If you have a question of whether or not the item you would like
to order is custom, please contact us prior to ordering.
WE CANNOT ACCEPT RETURNS FOR CUSTOM PRODUCTS
If you received your order damaged, defective, or an incorrect
item please contact our customer service department at 866-760-2846
If you have any questions regarding our returns policy, please
feel free to contact us at 866-760-2846.